Anonymous
map-marker Fresno, California

Not wanting to sign up to your service

Iam complaining because you have tried to charge my credit card several times to resubscribe please do not Iam canceling my subscription as of this date March 1, 2024 thank you Linda Triceon't d
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User's recommendation: future customers is their choice

Bonnie L Wwk
map-marker Vancouver, British Columbia

If I could give a zero, I would do so!

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So called 24/7 support is NON-EXISTENT!!!

As far as I can tell, online CHAT never works!!!

I have been trying for a year now - yes, a whole year and I am never ever connected!!! In fact my subscription has now run out.

My details are still active on my computer but I never get through to an agent!

In the meantime I see so many customer being billed falsely.

This company should be put out of business completely.

My recommendation - stay away from AVG!!

I purchased Ultimate last year and it caused multiple problems with Win 10 so I unstalled all but VPN for 6 months.

NOTE: If you must try one of their products, VPN is the only component I would take a chance on. I have used it for 3 years now.

View full review
Pros:
  • Vpn works
Cons:
  • Cannot connect with chat support i have tried since feb 2023
  • Mulitple issues with win 10

Preferred solution: 1. Help changing one kind of license to another - no refund necessary. 2.Additional 6 months of service for inability to use AVG Ultimate components with Win 10 - VPN okay, the rest all created multiple issues with email lagging, etc etc, etc.

1 comment
Guest

So. "Put out of business" by whom ?

If they're bad enough, they will fail on their own. Do something illegal ? Go to jail.

Otherwise, we don't need the Big Brother can shut you down for anything mentality. So.

Jaquana Xor
map-marker Boise, Idaho

I LOATHE YOU

After running speed check from SpeedCheck, I am now receiving 10 popups an hour labeled "AVG SECURITY WARNING" demanding I download your anti-virus. I don't need any more of these, which now include *** STOP it now .. you are about to meet my attorney. Rob rlove676@***.com 208,283.2142 roblove676@***.com
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User's recommendation: DO NOT USE SPEEDCHECK ORRR AVG

Thomas B Ida

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Verified Reviewer

Nonexistent customer service

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Updated by user Oct 08, 2023

Absolutely I contacted AVG Mobile Security and I wasn't surprised I heard nothing back. This has been one of the worst online services to receive communications with as are most online businesses.

AVG took my money in a second, but when you have an issue with AVG they leave their customers in the lurch.

They just want your money and then they want you to go away. They absolutely do not know what the words customer service means.

Updated by user Oct 02, 2023

Absolutely not. I will never use them, or recommend them to anyone.

Every chance I get I will be an advocate against AVG mobile security. Word of mouth on Social Media is a huge platform.

Original review Oct 01, 2023
AVG Mobile Security will not stop a subscription when you request it. They continue to bill you and cause problems with consumers. Avoid using this company they are not worth the hassle. AVG Mobile Security has absolutely zero customer service. Apple unfortunately gets stuck with cleaning up messes like this! Billing goes through Apple app.
View full review
Loss:
$20
Pros:
  • Easy app
Cons:
  • Not a great service
  • Nonexistent customer service
  • Apple has to clean up avgs mess

Preferred solution: Full refund

User's recommendation: Avoid AVG Mobile Security

Anonymous
map-marker Houston, Texas

HORRIBLE Service

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Cannot reach anyone, cannot log into my own acct. Provides NO mechanism to reset your password. Highjacks your computer.
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User's recommendation: Find a different vendor

Natra K
map-marker Charlotte, North Carolina

The App no longer available?

Customer service pleaseApp and info is gone. I spoke with a Rubelyn Shulum. I went over my account last night, now all info and app is missing.
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User's recommendation: Possibly SPAM

Ramia Zey

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

BU GÜN (25/06/2023) SABAH 7.34 DE KREDİ KARTIMDAN...

BU GÜN (25/06/2023) SABAH 7.34 DE KREDİ KARTIMDAN 119 TL CEKTINIZ.BEN BÖYLE BİR İŞLEM YAPMADIM.BU KONUDA BILGİ ISTIYORUM.
View full review

Preferred solution: Full refund

Jerremy Chb
map-marker Hollywood, Florida

Being charged for service I don't use

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I called a few years ago to cancel my subscription and every year I still get charged as if I am still using the service! I don't have AVG in any of my Computers in the past 3 years I have called to remove it. I went online to remove the subscription and I have called in the past to remove it and I am still being charged!
View full review

User's recommendation: Watch your account for a charge after you cancel it!

Kenitra Jxw
map-marker Niles, Michigan

Questions about billIng

My billing makes no sense. What shows up on my credit card does not agree with what you said I would be charged
View full review
Anonymous
map-marker Johannesburg, Gauteng

Refund money

Greetings I would like a refund of to the below amount I haven't given an authority to deduct I'm not sure what this amount is for please refund I wasn't my money someone deposited for me to give someone I'm currently not working please contact me Cynthia Nonhlanhla Mazibuko Capitec: Purchase -R429.00 from SAVINGS ACCOUNT; Ref DRI*AVG Technologies es vg.com IE; 086010****
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Charles W Tqk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker York, Pennsylvania

Billing for services not received

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I paid for an upgrade to AVG PRO and did not get it. I tried to contact you people in many ways, and could not get to talk to anyone. The charges on my credit card are now in dispute for paying for a service not received.
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Elsy A Wfg

Subscription fee dispute

Unauthorized charge from my credit card account did not authorize a charge for $69.35 added to my Citi bank credit card
View full review
Loss:
$69

Preferred solution: Full refund

User's recommendation: Do not subscribe

Anonymous
map-marker Poplar Bluff, Missouri

You charged my credit card $75.99 my computer wants to charge my card ever time i try to up date my computer

If it would work it might be okay you charged my c-card I don't have an order# I don't recommend your service because it must be a scam.
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User's recommendation: put the billing # or something on my credit card for my order your asking me for order # that I don't have

Lyvonne Dbj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Avg terrible overrated security greedy and money hoggers

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things i dont like about avg since i had them. they try to get you to buy all their programs. automatic deduct from your account before your subscription is due. so i cancelled my payment method with them. also their vpn is too slow does not work with place that you do finances with banking so forth. i always got people over the phone you dont understand. forigners not american company. i dont trust them at all.
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Preferred solution: Full refund

Fred S Eal

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Austin, Texas

Impossible to cancel at end of free subscription.

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No way to communicate with company. Even subscribers complain. Tried phone numbers, one is not working the other , I left a message. Email blocked.
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User's recommendation: Don't sign up for free trial.

Diane V Wyq

I need human assistance- I don’t know what I’m doing

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Paid for Breach Guard - dont know how to finish installing product. I need help! Even replying to this survey is not easy. What are the symbols you require???
View full review
Loss:
$23

User's recommendation: Have a human to help with installing product

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