I bought AVG Security Suite about 3 years ago. The company offers a contract for approximately $80 for two years of service. I resubscribed on September 29, 2010.
In December 2010, one of my unsuspecting friends sent an email message to me that contained the dreaded Mighty Magoo virus, and I didn't even know it! So, of course, I opened my wonderful AVG program, to find out why the software hadn't worked. I was rudely awakened when it showed that I was not covered! What's worse is that, because of the MM virus, I couldn't even download the program from their website. WHAT?
So, I took the time to submit a formal email complaint via AVG's website. Long story short: They told me nothing! They actually said that they couldn't help me and didn't even attempt to troubleshoot the problem, to help ME to deal with it, or to make me "whole" in an acceptable manner.
So, I replied that I expected a full refund. Their pitiful response? Since I had not submitted my complaint within 30 days of purchase, they could not process a refund...not even a partial refund! I screamed into the phone, "The product didn't stop working within 30 days of purchase, you ***!" Of course, that helped even less, but it made me feel better.
The bottom line is: Never look a gift horse in the mouth, and don't buy this rip-off program!